Product Support

All our products are thoroughly tested by our experienced staff. While it’s possible to get unusual results in different applications, we only GUARANTEE the product will work as described providing you have the Required Products and correct version of the Compatible Application that is included in the product details on each product page.

If you are having problems or require support with a product you’ve purchased, please take the following steps:

  1. Verify that you own the Required Products listed on the product page
  2. Verify you have a Compatible Application listed on the product page
  3. Contact the Provider / Vendor for assistance as they are required to provide customer support for their products. Their contact information will be included in the README.txt file included in your product package and on the product page
  4. OR post for assistance in the Product Support forums

If you have verified the above information and the Provider / Vendor has not responded to your support request within 72 hours (exclusive of holidays or weekends) please contact us for further assistance and our team will do our best to assist you.

If we are not able to solve your product support concern, a store credit may be issued at the recommendation of the Provider / Vendor or the CGBytes Administration Team after reviewing your case.